Here you can find information regarding the ways of accessing the activities of the Andalo Life for the summer 2020. By buying tickets online or at the counter you accept the regulation of the activity (facility) and the full anticovid regulation.
Information are being continuously updated. We recommend you to check the website until the time of your arrival.
FAQ VALID FOR ALL ACTIVITIES
Are there restrictions to the entrances?
Yes, entrances will be limited for each activity of the Andalo Life for summer 2020. We recommend you to book in advance.
Do we need to fill in a self-declaration form for each access to a facility?
Yes, it must be filled in each time you access one of our facility and it must be handed over to the counter. You may fill in just one form for each household.
Why do you recommend to buy the entrance tickets online?
For the summer 2020 the entrances will be limited. We recommend you to buy the tickets online in order to have the possibility to book the entrance and make sure to access the facility on the day and at the hour you prefer.
Online tickets are discounted up to 20%
Can we book the entrance by telephone?
No, the entrance can be booked only online. To book the entrance you have to buy the entrance ticket online.
- Choose the ticket you want and add it to the cart (you can check the availability of the days and hours before completing your purchase)
- Proceed to purchase the ticket (online is discounted up to 20% compared to buying it at the counter)
- When you have purchased the ticket you will be asked to insert the day and hour in which you want to access the facility
- You can postpone the choice and book afterwards by clicking on the link present on the ticket that will be sent to you attached to the email address that you inserted during the purchase. (In this case the availability may change compared to the one you could see in the cart)
- You can also show the ticket directly to the counter without booking (in this case we can’t guarantee you the access at the desired hour and day)
- In any case show the ticket of the order confirmation that you received by email to the counter. We are waiting for you!
DOWNLOAD THE PDF OF THE FULL REGULATION FOR THE ENTRANCE TO THE ACQUAPARK
In which areas do we HAVE TO wear the mask?
It is mandatory to wear the mask inside the indoor common areas (reception and locker rooms) and each time that the safety-interpersonal distance of at least 1 meter can’t be guaranteed. The mask can be taken off ONLY to access the ACQUAPARK (pools, poolside, solarium garden and mezzanine).
You MUST ALWAYS keep the interpersonal distance of 1 meter.
In the case of physical activity you have to keep the interpersonal distance of 2 meters.
Can we use the locker rooms?
Yes, the locker rooms can be used ( booths to get changed and benches)
You can’t leave the shoes in the room that was previously used for their storage. The shoes must be put together with all the other garments and personal objects in a personal bag/backpack or in a bag that you can request for free at the counter. The personal bag/backpack must then be placed in one of the lockers.
You can’t bring backpacks or bags in the ACQUAPARK (pools, poolside, solarium garden and mezzanine). You can use your own towel to lie down on the lounge chairs or to dry yourselves.
We recommend you to wash your hands often, particularly before and after accessing the activities, the sanitary facilities and the solarium area.
How do I access the pools, the solarium garden and the mezzanine?
You can access the ACQUAPARK (pools, poolside, solarium garden and mezzanine) only wearing a swimsuit (not other garments). Babies must wear the swimming diaper. We recommend you to wear flip flops. It is MANDATORY to have a shower before entering.
It is mandatory to wear the swimming cap in order to enter the pool (for the babies too).
Personal secretions can’t be released in the water.
Can we access the pools freely?
Even for the pools there is a limited number of entrances, decided by the lifeguards.
Can we use the showers?
Yes, it is also MANDATORY to have a shower before entering the ACQUAPARK (pools, poolside, solarium garden and mezzanine).
Can we use the hair dryers?
Sadly no. The hair dryers area is closed due to anti-Covid regulations and you can’t dry your hair even if you bring your own hair dryer. We recommend you use latex swimming caps. We also recommend you to bring a towel or a cap to wear when leaving with wet/humid hair.
We would like to accompany someone who enters the pools. Is it possible?
The entrance to the ACQUAPARK is possible only by buying the entrance ticket. Even the companions must buy a ticket. You can access the pool only wearing a swimsuit (not other garments).
Can we eat inside the ACQUAPARK?
It is possible to eat a packed lunch or to buy products at the indoor bar only on the mezzanine where the bar is. If you bring your own lunch you have to bring it directly on the mezzanine when you want to eat it.
You can’t bring backpacks or bags in the ACQUAPARK (pools, poolside, solarium garden and mezzanine).
Do we need to know anything else?
As for all the other activities, even in the ACQUAPARK the same general rules anti-Covid are applied such as: the ban on gatherings, social distancing, accessing the facility in an orderly manner, washing your hands and sanitization, wearing a mask in an enclosed space, filling in the self-declaration form, the ban on accessing the facility if you are showing symptoms, the possibility to have you body temperature measured. The full regulation for accessing the ACQUAPARK is published in the upper part of this page.